Resolved -
The issue was identified and mitiaged.
New Start Charge sessions were successful after the issue was mitigated. All Systems are operational once again.
May 7, 04:45 UTC
Investigating -
Users in the EU region recevied a "System Error" or a Silent Failure in their Mobile Apps while trying to start a Charging Session.
Approximately around 200 Start Charging sessions had Failed during the impact Window.
May 7, 04:45 UTC