June 28, 2025 - Incident Started : Drop in station reachability due to an auto-failover of an edge device in Chargepoint Infrastructure.

Incident Report for CP Public Status Page

Resolved

As of 5:22 AM UTC, our Infra team experienced an auto-failover of an edge device. As a result, there was a drop in station reachability for network carriers Vodafone and Sierra Wireless, partially. As a remediation effort Infra team has restarted the gateway service pods and is observing recovery. The NOC team will monitor the status and will provide updates as and when available.
Components Impacted:
- Station Connectivity
Impact: none
Posted Jun 28, 2025 - 07:32 UTC

Identified

As of 5:22 AM UTC, our Infra team experienced an auto-failover of an edge device. As a result, there was a drop in station reachability for network carriers Vodafone and Sierra Wireless, partially. As a remediation effort Infra team has restarted the gateway service pods and is observing recovery. The NOC team will monitor the status and will provide updates as and when available.
Services Impacted:
- Station Connectivity
Impact: none
Posted Jun 28, 2025 - 06:10 UTC
This incident affected: Charging Stations (Station Connectivity).