The issue affecting charging session starts via RFID card, including the "Card Declined" message some drivers were seeing, has been resolved. Charging sessions using RFID cards are now starting normally.
Thank you for your patience while we worked through this issue.
Affected: Charging session starts via RFID card Status: Resolved
Posted Jul 09, 2026 - 16:26 UTC
Monitoring
A fix has been applied for the payment errors affecting charging session starts via RFID card, including the "Card Declined" message some drivers were seeing. We are actively monitoring to confirm the issue is fully resolved.
We will post a final update once monitoring confirms the issue is resolved.
Affected: Charging session starts via RFID card Status: Monitoring
Posted Jul 09, 2026 - 16:08 UTC
Identified
We've identified the root cause of the payment errors affecting charging session starts via RFID card, including the "Card Declined" message some drivers have been seeing. Our engineering team is now working on a fix.
We will post another update once the fix has been deployed and verified.
Affected: Charging session starts via RFID card Status: Identified — fix in progress
Posted Jul 09, 2026 - 16:00 UTC
Investigating
We're aware that some drivers in US/CA regions are experiencing payment errors when starting a charging session using an RFID card, including a "Card Declined" message.
Our engineering team is actively investigating the root cause. We will post an update within 30 minutes or as soon as we have more information.
Affected: Charging session starts via RFID card Status: Investigating